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Contact Us

To verify your identity, please contact us using the contact info for the type of policy.


Banner Customer Service
3275 Bennett Creek Ave
Frederick, Maryland 21704
Call: 1-800-638-8428
Hours: 8:00–5:00 ET, Monday–Friday

William Penn Customer Service
3275 Bennett Creek Ave
Frederick, Maryland 21704
Call: 1-800-346-4773
Hours: 8:30–4:45 ET, Monday–Friday

Banner Life Insurance Company
Attn: Retirement Services
3275 Bennett Creek Ave
Frederick, Maryland 21704
Call: 1-800-664-6129
Hours: 8:00–6:00 ET, Monday–Friday

William Penn Retirement Customer Service
Attn: Retirement Services
3275 Bennett Creek Ave
Frederick, Maryland 21704
Call: 1-855-914-9123
Hours: 8:00–6:00 ET, Monday–Friday
Ethos Contact Information

If you'd like to make any updates to your policy, please contact the Ethos team at (415)
322-2037 Monday through Friday from 8am to 6pm CST or at Support@getethos.com

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Need Help?

If you have a Banner insurance policy, contact:
Banner Customer Service
3275 Bennett Creek Ave
Frederick, Maryland 21704
Call: 1-800-638-8428
customerservice@bannerlife.com
Hours: 8:00–5:00 ET, Monday–Friday
If you have a Banner retirement annuity, contact:
Banner Life Insurance Company
Attn: Retirement Services
3275 Bennett Creek Ave
Frederick, Maryland 21704
Call: 1-800-664-6129
retirementservices@lgamerica.com
Hours: 8:00–6:00 ET, Monday–Friday
If you have a William Penn insurance policy, contact:
William Penn Customer Service
3275 Bennett Creek Ave
Frederick, Maryland 21704
Call: 1-800-346-4773
customerservice@wpenn.com
Hours: 8:30–4:45 ET, Monday–Friday
If you have a William Penn retirement annuity, contact:
William Penn Retirement Customer Service
Attn: Retirement Services
3275 Bennett Creek Ave
Frederick, Maryland 21704
Call: 1-855-914-9123
retirementservices@lgamerica.com
Hours: 8:00–6:00 ET, Monday–Friday